The question I’d really like to ask the agency behind the controversial Jaguar re-brand

Nov 26, 2024

If you saw my last post about the controversial Jaguar re-brand then you may have noted that I referenced a question I’d love to know the answer to.

You can call it morbid curiosity and perhaps it comes from a place of “yes, I’ve been there”. But if I could – this is the question I’d ask…

“At what point in the project did you realise it was going downhill fast – and why didn’t you speak up?”

Because as much as you can’t blame the creative agency for something a client signs off on – you can question why they let it get so far.

It seems to me that at some point during the back and forth of ideas and discussions someone on that team must have realised a big mistake was being made and the re-brand of one of our finest “British” luxury car brands was about to become a car crash.

So why didn’t they speak up?

I think if you’ve been in the creative industry long enough you’ve been a witness to this very situation more than once. I know I have. And it is hard to be the one to put your hand up and question the direction, to ask the rest of your team to consider if the creative is still on-brand and on brief – and if it’s not, to stop the silliness and get back to creative brilliance. But sometimes you have to do the hard things, because it is the right thing to do.

Again, I have to reiterate, I don’t know what conversations were had in the creative team during the project and if indeed some brave soul said something, and was perhaps silenced… but rather than criticising the brand agency for the re-brand of Jaguar I just want to know why they didn’t bury the whole concept before it was too late.

Lisa Garwood Co-founder and Brand Strategist at nativeBrand

Written by

Lisa Garwood
Co-founder and Brand Strategist at nativeBrand

I believe every business has a story worth telling, and my role is to uncover what makes each one unique and bring it to life through thoughtful branding, strategic marketing and purposeful design.

I work with organisations of all shapes and sizes. Whether I'm working with a start-up finding its feet, an established business ready for its next chapter, or a charity looking to increase its impact, my focus is always the same: helping them make sense of their marketing, communicate with confidence and build brands that people understand, trust and remember. Through my blog, I share practical advice, ideas and insights to help you do just that.